HomePrivacy Policy

Jackson Comfort values your privacy. The information you provide is for Jackson Comfort and Jackson Comfort affiliated companies use only. In the course of serving you as a website visitor, customer or someone affiliated with Jackson Comfort, Jackson Comfort may obtain personal information about you. Obtaining this information is important to our ability to deliver the highest level of service to you, but we also recognize that you expect us to treat this information appropriately.

 

Information Collected

Jackson Comfort collects personal information online, including but not limited to: names, postal and email addresses, as well as phone and fax numbers.

Use of Information

Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted.

Sharing of Information

The information you provide is for Jackson Comfort and Jackson Comfort affiliated companies’ use only. Your name and information will never be rented, sold, or shared with anyone outside of Jackson Comfort unless you consent otherwise.Jackson Comfort may release your personal information under the following circumstances:

  • Where release is required by law (ie. a subpoena), regulation, or requested by a government agency.
  • Where our records indicate a person or company may be engaged in fraudulent activity or other deceptive practices at which a governmental agency should be made aware of.
  • To appropriate person in situations wherein your communication suggests possible harm to others.

Keeping Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request by clicking here. Let us also know what led to your submission of personal information, so we may efficiently locate your information.

Securing Information

Physical, electronic, and managerial procedures have been employed to safeguard the security and integrity of personal information. All Jackson Comfort employees with access to personal information obtained on any Jackson Comfort website are also bound to adhere to this policy as part of their contract with Jackson Comfort.

Some of the other central features of our information security program are:

  • The use of specialized technology such as firewalls
  • Testing of the security and operability of web pages before they are introduced to the Internet as well as ongoing scanning for publicly known vulnerabilities in the technology
  • Internal and external reviews of our Internet sites and services
  • Monitoring of our systems infrastructure to detect weaknesses and potential intrusions
  • Implementing controls to identify, authenticate and authorize access to various systems or sites
  • Protecting information during transmission through various means including, where appropriate, encryption
  • Providing Jackson Comfort personnel with relevant training and continually updating our security practices in light of new risks and developments in technology

Computer Tracking and Cookies

Our websites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

Blogs and Social Media

The views and opinions expressed on our blogs and social media outlets are those of the author(s) and do not necessarily reflect the policy or position of Jackson Comfort Heating & Cooling. Any repair, maintenance, sales or conversational recommendations, or advice are to be verified with the manufacturer or Jackson Comfort Sales Team. No one should repair or maintain their own HVAC or plumbing equipment without proper instruction, experience, and certification.

Policy Changes

This policy may be changed from time to time to reflect updates in our practices concerning the collection and use of personal information. The revised policy will be effective immediately upon posting to our website. This version of the Privacy Policy is effective January 19, 2017.

Addressing Concerns of Misuse

If you have a complaint about Jackson Comforts’ compliance with this privacy policy, please contact us

Last update: January 19, 2017

Customer Experience

With over 1,000 customer reviews and a five star rating – we’re proud of the reputation we’ve earned in the communities we serve.
Joe, is one of the best servicemen that Jackson Comfort has. He is extremely knowledgeable, friendly & courteous, listens to me, explains the details of what he is checking, and always does a thorough job. Today he did the annual check on my A/C system. I have full confidence that my unit is in top shape for the next year.
DENNIS D.
Google Reviewer
Wow great job overall. Very professional with a great system for contacting you with when the technician is arriving. Brian was fantastic quick and went over everything before he did it. Punctual, thorough and job was done perfectly. AC unit which I neglected was running like a new system and not pricey at all.
MARC K
Google Reviewer
It was a pleasure having Matt service our equipment. He was on time and explained everything he did. He took care to protect our hardwood floors while he worked. Jackson Comfort has been taking care of our unit for over 15 years. Thank you to everyone at Jackson and especially Matt for such great service.
MARIO M
Google Reviewer
Been using Jackson for 10 years. Always on time, friendly and not pushy. They use modern technology to confirm appointments and send reminders (email and text). I also like that I received a color image of the service tech via text when he was en route to our home. That way I know it is actually him.
JASON R
Google Reviewer
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Contact Us

24/7 Emergency Service  |  Evening & Weekend Appointments Available

LOCATION
499 E. Twinsburg Rd.
Northfield, OH 44067
SHOWROOM HOURS
Mon - Fri: 8:00am - 5:30pm
Sat: 8:00am - 12:00pm
Sun: CLOSED
LICENSES
HVAC OH LIC #15527
Plumbing OH LIC #PL22001

Contact Us

24/7 Emergency Service  |  Evening & Weekend Appointments Available

LOCATION
499 E. Twinsburg Rd.
Northfield, OH 44067

SHOWROOM HOURS
Mon – Fri: 8:00am – 5:30pm
Sat: 8:00am – 12:00pm
Sun: CLOSED

LICENSES
HVAC OH LIC #15527
Plumbing OH LIC #PL22001

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