HomeCommitment During COVID-19

Our commitment
to customers during COVID-19

Try our new TeleTech+Home℠ service platform for virtual diagnostics. No in-home visit required!

For almost 100 years, Jackson Comfort has lived by our brand promise, “We always do the right thing…even when no one is watching.” As the effects of COVID-19 spread locally and globally, we turn to this enduring promise to guide us.

In this climate, we know having a technician in your home may be a concern, but we want you to know that the health and safety of our customers and team members is our highest priority. We want to thank you for trusting Jackson Comfort with your HVAC systems and indoor air quality. Below is an update on what we are doing during this crisis.

When You Book
To help reduce the spread of infection, our customer service representatives will be asking you about your health status relating to Flu like symptoms. This is in no way meant to pry into the personal lives of our customers, but is a measure to protect our team members as well as every one of our customers we may come in contact with over the next few weeks.

Before We Arrive
We are monitoring all team members for Flu like symptoms and are taking action accordingly. We will not knowingly send a technician who is ill into your home.

When We Arrive
Our technicians are supplied with hand sanitizer, disinfectant wipes, masks, gloves, and as always, shoe covers. These items are in high demand right now and can be difficult to source in bulk. We are doing everything in our power to ensure we are stocked on all these items to reduce the spread of infection.

While In Your Home
I have asked our technicians to keep a safe distance from our customers. This is not us being unfriendly (yes, we do like you) but we feel it is in everyone’s best interest to take reasonable precautions during this health emergency. We are also suspending our customer signature protocol so that you do not have to sign for your job on the technician’s tablet, which may have been touched by other customers.

Indoor Air Quality Basics
COVID-19 is spread through airborne particles. As experts in indoor air quality, we recommend a few things:

  • Change your air filter regularly (call if you are unsure how often).
  • Investing in a Whole-House Ultra Violet light to kill viruses and bacteria in your home.
  • Make sure the humidity in your home is between 35% – 50%.
  • Invest in a highefficiency filter or electronic air filter (for HEPA like results).
https://jacksoncomfort.com/wp-content/uploads/2019/12/Gary-J-320x320.jpg

I know having a technician in your home during this trying time can be a concern. Rest assured, we are taking every possible step keep you and our team safe. I want to personally thank you for your business and continued loyalty during this time. The situation is continually evolving and we will keep you updated as changes arise.

Gary Jackson
President
Jackson Comfort Systems, Inc.
(330)468-3111

Our commitment to customers during COVID-19

Try our new TeleTech+Home℠ service platform for virtual diagnostics. No in-home visit required!

For almost 100 years, Jackson Comfort has lived by our brand promise, “We always do the right thing…even when no one is watching.” As the effects of COVID-19 spread locally and globally, we turn to this enduring promise to guide us.

In this climate, we know having a technician in your home may be a concern, but we want you to know that the health and safety of our customers and team members is our highest priority. We want to thank you for trusting Jackson Comfort with your HVAC systems and indoor air quality. Below is an update on what we are doing during this crisis.

When You Book
To help reduce the spread of infection, our customer service representatives will be asking you about your health status relating to Flu like symptoms. This is in no way meant to pry into the personal lives of our customers, but is a measure to protect our team members as well as every one of our customers we may come in contact with over the next few weeks.

Before We Arrive
We are monitoring all team members for Flu like symptoms and are taking action accordingly. We will not knowingly send a technician who is ill into your home.

When We Arrive
Our technicians are supplied with hand sanitizer, disinfectant wipes, masks, gloves, and as always, shoe covers. These items are in high demand right now and can be difficult to source in bulk. We are doing everything in our power to ensure we are stocked on all these items to reduce the spread of infection.

While In Your Home
I have asked our technicians to keep a safe distance from our customers. This is not us being unfriendly (yes, we do like you) but we feel it is in everyone’s best interest to take reasonable precautions during this health emergency. We are also suspending our customer signature protocol so that you do not have to sign for your job on the technician’s tablet, which may have been touched by other customers.

Indoor Air Quality Basics
COVID-19 is spread through airborne particles. As experts in indoor air quality, we recommend a few things:

  • Change your air filter regularly (call if you are unsure how often).
  • Investing in a Whole-House Ultra Violet light to kill viruses and bacteria in your home.
  • Make sure the humidity in your home is between 35% – 50%.
  • Invest in a highefficiency filter or electronic air filter (for HEPA like results).
https://jacksoncomfort.com/wp-content/uploads/2019/12/Gary-J-320x320.jpg

I know having a technician in your home during this trying time can be a concern. Rest assured, we are taking every possible step keep you and our team safe. I want to personally thank you for your business and continued loyalty during this time. The situation is continually evolving and we will keep you updated as changes arise.

Gary Jackson
President
Jackson Comfort Systems, Inc.
(330)468-3111

Customer Experience

With over 1,000 customer reviews and a five star rating – we’re proud of the reputation we’ve earned in the communities we serve.
Joe, is one of the best servicemen that Jackson Comfort has. He is extremely knowledgeable, friendly & courteous, listens to me, explains the details of what he is checking, and always does a thorough job. Today he did the annual check on my A/C system. I have full confidence that my unit is in top shape for the next year.
DENNIS D.
Google Reviewer
Wow great job overall. Very professional with a great system for contacting you with when the technician is arriving. Brian was fantastic quick and went over everything before he did it. Punctual, thorough and job was done perfectly. AC unit which I neglected was running like a new system and not pricey at all.
MARC K
Google Reviewer
It was a pleasure having Matt service our equipment. He was on time and explained everything he did. He took care to protect our hardwood floors while he worked. Jackson Comfort has been taking care of our unit for over 15 years. Thank you to everyone at Jackson and especially Matt for such great service.
MARIO M
Google Reviewer
Been using Jackson for 10 years. Always on time, friendly and not pushy. They use modern technology to confirm appointments and send reminders (email and text). I also like that I received a color image of the service tech via text when he was en route to our home. That way I know it is actually him.
JASON R
Google Reviewer
BBBA+
NATECertified
NFIB
NordoniaHills
GoogleGuaranteed
ServiceNationAlliance
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Contact Us

24/7 Emergency Service  |  Evening & Weekend Appointments Available

LOCATION
499 E. Twinsburg Rd.
Northfield, OH 44067
SHOWROOM HOURS
Mon - Fri: 8:00am - 5:30pm
Sat: 8:00am - 12:00pm
Sun: CLOSED
LICENSES
HVAC OH LIC #15527
Plumbing OH LIC #PL22001

Contact Us

24/7 Emergency Service  |  Evening & Weekend Appointments Available

LOCATION
499 E. Twinsburg Rd.
Northfield, OH 44067

SHOWROOM HOURS
Mon – Fri: 8:00am – 5:30pm
Sat: 8:00am – 12:00pm
Sun: CLOSED

LICENSES
HVAC OH LIC #15527
Plumbing OH LIC #PL22001

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