Get Your Answers Here

Frequently Asked Questions About HVAC

ABOUT JACKSON COMFORT

1
How late can I call for service?

Call anytime! We’re here and ready to go 24/7, all year long. 800-552-2576

2
How long have you been in business?

We have been serving the Greater Cleveland-Akron area since the 1920’s.
For more information about our history, click here.

3
Is there a fee for a service call?

Yes. The cost is $89 for the diagnostic fee to cover the cost of the technicians visit, the diagnosis of your systems problems, and a quote for the repair options. You will be advised of the issues found as well as remedies to fix the issues at hand. If you decide to replace your system instead of repair it, the diagnosis fee will be credited toward your replacement purchase.

4
What services do you provide?

We provide service for the following home systems:

  • Furnaces
  • Air Conditioners
  • Boilers
  • Heat Pumps
  • Water Heaters
  • Ductless Systems
  • Geothermal

We can also help with these system accessories:

  • Humidifiers
  • Dehumidifiers
  • Air Cleaners
  • Air Purifiers
  • Zoning Systems
  • Thermostats

As well as these types of heating fuel:

  • Natural gas
  • Electric
  • Propane
  • Oil
  • Waste oil

If you are interested in commercial services, please call us at 800-552-2576.

5
Where do you service?

To see specific cities that we service, click here.

INSTALLATION QUESTIONS

1
How long will it take to install my new system?

It depends. Different homes need different types of systems and therefore, will fluctuate the installation time. A home installing only a furnace could be accomplished by mid-afternoon. High efficiency equipment could take up to 2 days to complete. And multiple systems will take longer. We pride ourselves in doing the best job out there and believe that rushing your technicians does not translate to better work. We take our time so you don’t have issues later.

2
How will you protect my home during the installation process?

Preparation for the installation includes protection of your home with drop cloths, floor protection, and shoe booties. Then we carefully remove the old system and all the associated components and dispose of them for you.

MAINTENANCE QUESTIONS

1
How can I protect my investment from needing repairs?

While there is no guarantee your furnace or air conditioner will never need a repair, there are ways to limit them. Changing your filters often (our techs can advise you on the proper length of time), making sure your vents are not blocked, and keeping your furnace and air conditioner clear of any obstructions will help your unit run more efficiently. It is also a good idea to have an HVAC professional maintain each part of your unit every year to calibrate your safety devices and clean the main “organs” of your furnace and air conditioner. Annual maintenance is also required for extended warranties.

WARRANTY QUESTIONS

1
What if I get a lemon?

Your satisfaction is our priority. With our No Lemon Guarantee, if any product from Jackson Comfort should fail three times for the same problem, within a period of 2 years of the date of purchase (as verified by Jackson Comfort), Jackson Comfort will gladly replace the equipment. No one else can make a pledge that strong.

2
Do you offer extended warranties?

Yes. Our systems come with up to a 12 year parts and labor warranty (the highest in the industry) and a 20-year to lifetime heat exchanger replacement warranty.

Customer Experience

With over 1,000 customer reviews and a five star rating – we’re proud of the reputation we’ve earned in the communities we serve.
Joe, is one of the best servicemen that Jackson Comfort has. He is extremely knowledgeable, friendly & courteous, listens to me, explains the details of what he is checking, and always does a thorough job. Today he did the annual check on my A/C system. I have full confidence that my unit is in top shape for the next year.
DENNIS D.
Google Reviewer
Wow great job overall. Very professional with a great system for contacting you with when the technician is arriving. Brian was fantastic quick and went over everything before he did it. Punctual, thorough and job was done perfectly. AC unit which I neglected was running like a new system and not pricey at all.
MARC K
Google Reviewer
It was a pleasure having Matt service our equipment. He was on time and explained everything he did. He took care to protect our hardwood floors while he worked. Jackson Comfort has been taking care of our unit for over 15 years. Thank you to everyone at Jackson and especially Matt for such great service.
MARIO M
Google Reviewer
Been using Jackson for 10 years. Always on time, friendly and not pushy. They use modern technology to confirm appointments and send reminders (email and text). I also like that I received a color image of the service tech via text when he was en route to our home. That way I know it is actually him.
JASON R
Google Reviewer
BBBA+
NATECertified
NFIB
NordoniaHills
GoogleGuaranteed
ServiceNationAlliance
HomeAdvisor2
AngiesList

Contact Us

24/7 Emergency Service  |  Evening & Weekend Appointments Available

LOCATION
499 E. Twinsburg Rd.
Northfield, OH 44067
SHOWROOM HOURS
Mon - Fri: 8:00am - 5:30pm
Sat: 8:00am - 12:00pm
Sun: CLOSED
LICENSES
HVAC OH LIC #15527
Plumbing OH LIC #PL22001

Contact Us

24/7 Emergency Service  |  Evening & Weekend Appointments Available

LOCATION
499 E. Twinsburg Rd.
Northfield, OH 44067

SHOWROOM HOURS
Mon – Fri: 8:00am – 5:30pm
Sat: 8:00am – 12:00pm
Sun: CLOSED

LICENSES
HVAC OH LIC #15527
Plumbing OH LIC #PL22001

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